After Sales Services
Customer Support, Training and More.
Business Solutions
BEC Sales & Marketing is specialized in providing friendly ad customized business solutions for all its products. The concept is very clear, is to add another mile to reach customer satisfaction. The remarkable success in all its product lines is achieved through strong customer relationship. Lot of emphasis is put to understand the client requirements, both technical and financial and then offered the best available solutions. Its just not selling but beyond, covering all the areas that are required to achieve the mutual objectives.
For information about the business solutions, please contact us through our e-mail sales@albarajoub.com, or you can call our Customer Service Executive on +249 183 77 84 13
Spare Parts
BEC strategic goals are to provide to its clients genuine spare parts manufactured to the most stringent specifications, guaranteeing superior performance and a long service life. BEC warehouses carry a complete inventory of spare parts for all the machines, spare parts commonality are the best features that some of the products offer. 95% off shelves availability for both fast moving and contingency spare parts, 73 hours availability for the emergency neededparts directly from Volvo warehouses in Gent – Belgium and very soon from Volvo Depot at Jebel Ali free Zone – Dubai for Volvo products. Similar arrangements are in place to ensure faster response for Sakai, Terex and all other product lines.
For information/order, please call +249 183 77 84 13
Service
BEC service and maintenance is one of the best in the country, presented by highly skilled and trained service engineers, who are totally dedicated to fulfill our promise to our clients in offering outstanding services and ensuring 100% machines availability at work.
Our services are offered via on call a 24 hours day, fully equipped mobile workshops, the mobile vans are arranged by (latest technology off diagnostic tools and computers). Our services people enjoys the facility of Volvo tech-line to exchanging experience through the WWW and internet line, communicating on line with Volvo expertise, specialist and designers all the problems and failures occurs at site for immediate diagnosing and remedy .
To cover the vast areas country like Sudan and to ensures swift response and services to our clients, regional service offices at Merowe and New Halfa were established and many others will come in an attempt to establish a strong network of services.
Customer Support
BEC is totally committed in offering the highest quality of support services to all of our clients. The CSR teams (Customer Support Representatives) are highly qualified, trained engineers, their tasks and duties are to ensure fast, flexible response to our clients’ inquiries and claims to guarantee the highest levels of uptime and productivity for all the products we support.
Training
Our belief is that it is all about the people who makes and maintain the success of any business, therefore and from the beginning we managed to attract the talented and qualified personnel to our company, and we heavily invested in training, personnel development and by organizing the productive environment and work place. Training is a continuous and progressive practice in BEC our technical staff and clients sent regularly to attend technical training courses in Sweden, UK, Canada, Japan, Korea and when ever available courses and seminars all over the world. In house training facilities at BEC provides better scope to our clients to enhance their operational abilities, increase product knowledge and continuously update with the latest product developments.
For information, please e-mail: productsupport@albarajoub.com, or call: +249 183 778413, +249 15 5775670, +249 15 5775689
Equipment and Machinery